Things You Should Do With Brother Printer Not Recognizing New Toner Cartridge

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We are here to help you with you with your problem. Don’t worry everything can be taken care of. Just call us at our toll-free number. In case Brother printer not recognizing new toner cartridge or new ink. This problem is faced by most of our customers every now and again so don’t think that you alone. This can be solved by our tech people.

Why My Brother printer not recognizing new toner cartridge? How to fix this error?

Weather your  printer is not recognizing a new ink or else toner cartridge is the issues that you are experiencing while changing or replacing an empty one, irrespective of what brand printer you have.

How to Fix Brother printer not recognizing new toner cartridge issue
My brother printer won’t recognize ink cartridge – Resolve brother printer cannot detect ink problem

There are occasions when, after you install new ink or toner cartridge in printer. Following message displayed.

S.NoError Message when brother printer won’t recognize new toner
APrinter says ‘toner is not compatible‘
B‘printer cartridge not detected‘ or printer cannot detect ink.
CEmpty or low level of ink and toner is displayed on computer
DMessage on printer warning “no cartridge installed”.
EFlashing warning lights can also be displayed on printer
Brother printer not recognizing new toner

What are the reason that brother printer cannot detect ink cartridge or new toner cartridge? [6 Factors]

Following are the KEY FACTORS due to which Brother printer cannot detect put the toner cartridge back in.

Internal memory reset:

Printer should automatically recognize when new cartridge installed and then reset its internal memory. But ensuring  it is displaying full ink and toner levels etc.

Protective strips:

In case protective covers not removed or Plastic strips those are attached to a new cartridge when first it was taken out of its packaging, the printer will fail to register the new cartridge.

Dirty / damaged contacts:

Dirt or damage might prevent this.


PC software or internal printer software needs to be updated because these updates can fix bugs.

Incorrect consumable installed:

Incase a drum or fuser or other maintenance item accidentally purchased instead of a toner or ink cartridge, printer will not work and needs a new ink or toner.

Ink cartridge not inserted correctly:

An ink cartridge was not clicked in to slot and so the printer can’t detect the new ink cartridge and hence displays the error message.

How to resolve Brother laser printer not recognizing new toner – STEPS YOU MAY TRY

Do not panic!  There should not be a reason why a quality original or compatible cartridge would not work in printer. So with little patience, my team will get you through it.

Step 1:

Below mentioned steps can help in case your brother printer cannot detect cartridge.

  • Steps to reset the printer memory:
  • Remove new cartridge and then replace it with the old one.
  • Leave printer and then go and do something else for 20 minutes.
  • Replace the old cartridge with the new one.
  • These steps can resolve the issue, so see if printer now recognizes new cartridges.

Hopefully your issue related to brother cannot detect toner cartridge resolved now, If still you are facing the same issue then move ahead with next step.

Step 2:

Below is another method that used to repair in case brother printer not recognizing new ink cartridge.

  • Remove the new cartridge.
  • Make it a point that you place it in a clean and safe place
  • where the cartridge or the surface is not damaged.
  • Turn the printer off button using its power button
  • And then Unplug printer at the wall.
  • It’s crucial to do above steps separately because few printers may remain in sleep mode
  • if you have switched off the power button on the printer control panel.
  • Then Plug your printer back in at the wall.
  • After this Insert your new cartridge
  • Press the power button on your printer

We are sure that your error “brother printer won’t accept ink cartridge” is fixed now.

Still if problem not solved then feel free to contact us.


  • If after applying above steps, still your issue is not solved then do not worry, we are here to help you.
  • Just call us our tool-free number.
  • My team of experts will support you in any way possible.
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